Warranty Policy

Warranty Policy

At Pure Canna Store Dispensary, we strive to offer the highest quality products to our customers. To give you peace of mind, we offer a warranty on many of our products. Please review the details below to understand our warranty policy and how it applies to your purchases.

1. Warranty Coverage

We offer a limited warranty on certain products purchased from our store. The warranty covers defects in materials and workmanship under normal use.

Warranty Coverage Includes:

• Defects in materials or manufacturing: If your product is defective due to a flaw in materials or craftsmanship, we will replace or repair it.
• Damaged during shipping: If your product is damaged during transit, we will cover the cost of repair or replacement.
• Failure to function as described: If the product does not function according to the specifications outlined at the time of purchase, we will offer a replacement or repair.

2. Warranty Exclusions

The warranty does not cover the following:

• Damage due to misuse or neglect: Any damage caused by improper handling, accidental damage, or misuse of the product is not covered.
• Normal wear and tear: Products that naturally deteriorate with age or use, such as packaging, accessories, or consumable parts, are not covered by warranty.
• Products purchased outside the warranty period: Our warranty is valid for 30 days from the date of purchase unless otherwise stated.
• Unauthorized repairs or modifications: If the product has been altered or repaired by anyone other than our authorized technicians, the warranty will be voided.

3. How to File a Warranty Claim

If you believe your product is eligible for warranty coverage, please follow these steps:

1. Contact Us: Email us at info@purecannastroredispensary.com with the following information:
   • Your order number
   • A description of the defect or issue
   • Photographs or video evidence (if applicable) showing the damage or defect
2. Warranty Evaluation: Our customer service team will review your warranty claim and assess whether it is eligible for repair or replacement.
3. Return Instructions: If your claim is approved, we will provide you with return instructions for the defective product.
4. Replacement or Repair: Once we receive the product and confirm the issue, we will either repair or replace the item at no cost to you.

4. Warranty Period

• The warranty period varies depending on the product and its category. Generally, most products come with a 30-day warranty.
• If a different warranty period is specified, it will be clearly outlined in the product details at the time of purchase.

5. Warranty Processing Time

• Initial Review: Our customer service team will review your warranty claim within 3-5 business days.
• Resolution: If the warranty claim is valid, we will process the replacement or repair within 7-10 business days from the approval of the claim.
• Shipping: If you need to return the product, the shipping time will depend on your location and the shipping carrier.

6. Shipping Costs for Warranty Claims

• Return Shipping: If the warranty claim is approved, we will cover the return shipping cost for defective or damaged products.
• Shipping for Exchanges: If a replacement product is provided, we will also cover the shipping costs.

7. Contact Information

For any questions regarding the warranty policy or to initiate a claim, please contact us at:

• Email: info@purecannastroredispensary.com
• Phone: (+1) 555-123-4567

Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM EST.