🛡️ Warranty Policy

Last Updated: June 2025
At Pure Canna Store Dispensary, your satisfaction is our mission. That’s why we offer a reliable warranty policy on select products, so you can shop with complete confidence.

✅ 1. What Our Warranty Covers

We proudly offer a limited warranty on eligible products to protect you from unexpected issues.

Our warranty includes:

• Manufacturer Defects: Flaws in materials or workmanship under normal use.

• Shipping Damage: Items damaged during transit are fully covered.

• Product Malfunctions: If your item does not perform as described, we’ll replace or repair it.

🕒 Standard Coverage Period: 30 days from the date of purchase, unless otherwise specified on the product page.

🚫 2. What Our Warranty Does Not Cover

We value transparency. Our warranty does not cover the following:

• 🔧 Misuse or Mishandling: Damage from accidents, improper use, or carelessness.

• 🧴 Wear and Tear: Normal deterioration of packaging, accessories, or consumables.

• ⌛ Out-of-Warranty Claims: Requests submitted after the warranty period.

• 🔧 Unauthorized Modifications: Any self-repair or third-party alterations void the warranty.

📝 3. How to File a Warranty Claim

We make the warranty process as seamless as possible:

Step 1: Contact Us
📧 Email: info@purecannastroredispensary.com
Include:

• Your order number

• A description of the problem

• Clear photos or video showing the issue

Step 2: Claim Evaluation
Our support team will review your claim within 3–5 business days

Step 3: Return Instructions
If your claim is approved, we’ll provide return shipping instructions

Step 4: Repair or Replacement
Once we receive and verify the item, we’ll process a free replacement or repair

🕒 4. Warranty Timeframes

🚚 5. Shipping & Costs

We take full responsibility for approved warranty claims:

• 📦 Return Shipping: Covered by us for all approved warranty claims

• 🚛 Replacement Shipping: We’ll handle shipping costs to send the new or repaired product to you

📞 6. Need Help? Contact Our Warranty Team

We’re here to help every step of the way.

📧 Email: info@purecannastroredispensary.com
📞 Phone: +1(202) – 773 – 5897
🕘 Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

🙌 Your Peace of Mind, Guaranteed

Our team is committed to delivering not just great products, but also a worry-free experience. If something goes wrong, we’ll make it right — quickly, fairly, and professionally.

Trust Pure Canna Store Dispensary — pure quality, pure care.