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Pure Canna Store Dispensary | Premium Cannabis Products & Education -
Certified Medical Standard
Organic 100% Organic Store
Free Shipping Orders over $99

Order Tracking

Order
Tracking

At Pure Canna Store, we understand the excitement of receiving your products, and we want to make sure you can easily track your order every step of the way. Please enter your order number and email address below to get the latest updates on your shipment status.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order Status Updates

Once you track your order, you will see the following status updates:

  • Order Received: We’ve received your order and are preparing it for shipment.
  • Processing: Your order is being processed and prepared for delivery.
  • Shipped: Your order has been dispatched and is on its way to you. A tracking number will be provided if available.
  • Out for Delivery: Your package is out for delivery. Expect it soon!
  • Delivered: Your order has been successfully delivered. Enjoy your purchase!

Shipping Information

  • Estimated Delivery Times: Delivery times vary depending on your location. On average, orders will arrive within 3-7 business days, but this may vary during peak seasons.
  • Tracking Number: If available, your tracking number will be provided once your order has shipped.
  • Shipping Carrier: We work with trusted shipping partners, including USPS, FedEx, and UPS. Depending on your location, the carrier may vary.

What to Do if You Have Issues with Your Order

If you encounter any issues with tracking your order, or if there are delays or problems with delivery, please contact our customer service team immediately. We’re here to help!

Frequently Asked Questions (FAQ)

  • Q: I didn’t receive a tracking number. What should I do?
    A: If you didn’t receive a tracking number after your order was shipped, please check your email’s spam folder. If you still don’t have it, contact us at info@purecannastoredispensary.com for assistance.

  • Q: My order shows as delivered, but I haven’t received it.
    A: Please check with neighbors or others in your household to see if they have accepted the delivery. If the package is still missing, contact us, and we will assist you in resolving the issue.

  • Q: Can I change my delivery address after placing an order?
    A: Once an order is processed, we are unable to change the delivery address. Please ensure the address is correct when placing the order. If there is an urgent issue, contact us immediately, and we’ll do our best to accommodate your request before shipping.

 

Next Steps If Your Order Is Delayed:

In case your order is delayed beyond the expected delivery time, follow these steps:

  1. Check Tracking Information: Revisit the tracking number and confirm the delivery date.
  2. Reach Out to Us: If the status shows any irregularities, contact us via email or phone.
  3. Check with Neighbors or Family: Sometimes, packages are delivered to a different location or household member.
  4. File a Claim: For lost or damaged packages, we’ll guide you through the process to file a claim.

Customer Experience Is Our Priority

We are committed to ensuring a smooth delivery process. If you experience any issues or have concerns, don’t hesitate to reach out. Your satisfaction is our priority.

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