Refund Process

Refund Process

At Pure Canna Store Dispensary, we aim to provide the best possible shopping experience. If you’re not completely satisfied with your purchase, we offer a straightforward refund process. Please review the steps below to understand how our refund process works and ensure that your refund request is processed efficiently.

1. Eligibility for Refund

Refunds are applicable under the following circumstances:

• The product must be unused, unopened, and in its original packaging.
• The refund request must be made within 14 days from the date of delivery.
• The product must be returned to us in its original condition.
• You must have the original proof of purchase (receipt or order confirmation).

Note: Products that have been used, opened, or damaged due to customer misuse are not eligible for a refund.

2. How to Request a Refund

To initiate a refund, follow these steps:

1. Contact Us: Email us at info@purecannastroredispensary.com within 14 days of receiving your order. Please provide:
   • Your order number
   • The product(s) you want to return
   • The reason for the refund request
2. Return Instructions: Once we receive your refund request, our customer service team will review the details and provide you with instructions on how to return the item.
3. Shipping the Item Back: After receiving the return instructions, ship the product back to the address provided. Please note that you will be responsible for the return shipping costs unless the product was defective or incorrect.
4. Processing the Refund: Once the product is returned and inspected, we will process the refund.

3. Refund Methods

• Refund to Original Payment Method: Refunds will be issued to the original payment method used for the purchase. This may take 5–10 business days depending on your bank or credit card provider.
• Store Credit: If you prefer, we can issue you store credit for the value of the returned item, which can be used on future purchases.

4. Non-Refundable Items

We do not offer refunds on the following items:

• Used or Opened Consumables: Products such as edibles, oils, tinctures, and other consumable items once opened or used are not eligible for a refund.
• Gift Cards: Gift cards are non-refundable.
• Sale and Clearance Items: Items purchased as part of a sale or clearance are not eligible for a refund unless the item is defective or damaged upon arrival.
• Digital Products: Any downloadable or digital products are non-refundable.

5. Processing Time

• Once we receive the returned product, we will inspect it within 3-5 business days.
• If the return is approved, your refund will be processed within 7–10 business days from the date of approval.
• You will receive a notification via email once your refund has been processed.

6. Shipping Costs for Returns

• You are responsible for the cost of return shipping, except in the case of defective or incorrect products.
• If we shipped the wrong item or the product is damaged, we will provide a prepaid return label and cover the shipping cost.

7. Contact Information

For any questions or concerns regarding the refund process, please contact us at:

• Email: info@purecannastroredispensary.com
• Phone: (+1) 555-123-4567

We are available Monday to Friday, from 9:00 AM to 6:00 PM EST.