💸 Refund Process

Updated: June 2025
At Pure Canna Store Dispensary, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a transparent and hassle-free refund process. Please read the steps below to ensure a smooth experience.

✅ 1. Refund Eligibility

You may be eligible for a refund if:

• The item is unused, unopened, and in its original packaging

• Your request is submitted within 14 days of delivery

• You provide proof of purchase (order confirmation or receipt)

• The product is returned in resellable condition

❌ Important: Opened, used, or damaged items (due to misuse) are not eligible for a refund.

📩 2. How to Request a Refund

Step 1: Contact Us
📧 Email: info@purecannastroredispensary.com
Include:

• Your order number

• The item(s) you want to return

• Your reason for the refund request

Step 2: Receive Return Instructions
Once approved, we’ll send you a return address and specific shipping instructions.

Step 3: Ship the Item

• Use a trackable shipping method

• You are responsible for return shipping, unless the item was defective or incorrect

Step 4: Get Your Refund

• After inspection, we’ll issue your refund via your chosen method (see below)

💳 3. Refund Options

You can choose between:

• Refund to Original Payment Method
  Funds are returned to the original credit card or payment source within 5–10 business days after approval.

• Store Credit
  Receive a credit voucher for the full value of your return, usable on any future purchase.

🚫 4. Non-Refundable Items

We do not issue refunds for the following:

• ❌ Opened or used consumables (edibles, tinctures, oils)

• ❌ Gift cards

• ❌ Final Sale or clearance items, unless defective upon arrival

• ❌ Digital or downloadable products

⏱️ 5. Processing Timeline

🚚 6. Return Shipping Costs

• Customer Pays: For all standard return cases

• We Pay: If the item is defective, damaged, or the wrong product was sent — in these cases, we’ll email you a prepaid return label

📞 7. Contact Us

Have questions or need help with your refund?

📧 Email: info@purecannastroredispensary.com
📞 Phone: +1(202) – 773 – 5897
🕘 Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST

🛡️ Your Peace of Mind, Guaranteed

We’re here to make sure your experience is stress-free — from shopping to returns. If something’s not right, we’ll work quickly to make it right.

Purely reliable. Purely discreet. Purely Canna.