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Frequently Asked Questions
Welcome to the Pure Canna Store FAQ. Find answers about products, orders, delivery, and policies — so you can shop with confidence.
About · Products · Ordering · Shipping
1) What inspired the creation of Pure Canna Store?
We believe nature-powered wellness should be safe, transparent, and accessible. Our mission is premium quality with science-backed testing and friendly guidance.
2) What makes you different from other dispensaries?
Curated, lab-tested products; education-first guidance; discreet, fast delivery; sustainability mindset; and a people-first support team.
3) Where are you located and what are your hours?
1323 9th St NW, Suite A, Washington, DC 20001 (USA). Store hours: Mon–Sat 10:00–20:00, Sun 11:00–18:00 ET.
4) How do you ensure product quality and safety?
We source from vetted partners and test each batch with accredited third-party labs for potency, purity, and safety (pesticides, heavy metals, solvents, microbes).
5) Do you offer both medical and recreational products?
We offer adult-use and wellness-focused items where permitted by law. Availability and labeling may vary by region; please comply with local regulations.
6) What are COAs and where can I view them?
Certificates of Analysis show cannabinoids, terpenes, and safety results. Find COAs by lot/batch number on product pages or request them from support.
7) How do I choose the right THC/CBD potency?
Start low, go slow. Beginners often prefer low-dose edibles or balanced CBD:THC ratios. Consider desired effects and your tolerance; our team can guide you.
8) Are your products vegan, gluten-free, or allergen-friendly?
Ingredient lists are on each product page. Many items are vegan or gluten-free; check the label and COA for allergens before purchasing.
9) How should I store products and what’s the shelf life?
Store in a cool, dry, dark place away from children/pets. Shelf life varies; see packaging for dates. Avoid heat and humidity to preserve potency.
10) Do you test for contaminants like pesticides or heavy metals?
Yes. Third-party labs screen for pesticides, heavy metals, residual solvents, and microbial contaminants. Results are summarized in the COA.
11) How do I place an order online?
Browse, add to cart, and checkout securely. You’ll receive an order confirmation and shipping updates by email.
12) Which payment methods do you accept?
Major credit/debit cards and select digital wallets. Available options are shown at checkout based on your region.
13) Is my personal and payment information safe?
Yes. We use SSL encryption and reputable payment processors. We never sell personal data.
14) Can I modify or cancel an order after placing it?
We process orders quickly. Contact support ASAP with your order number — we’ll help if the order hasn’t shipped yet.
15) Do you offer subscriptions or auto-refill?
For select products, yes. Choose your frequency on the product page when available; you can pause or cancel anytime.
16) Where do you ship?
We ship to eligible U.S. addresses and select international regions, where permitted by law. Availability varies by product and jurisdiction.
17) How long does delivery take?
Standard: ~3–7 business days. Expedited: ~1–3 business days (fees may apply). Times vary by destination and carrier.
18) How do I track my order?
We email you a tracking number once your order ships. Use the link to follow live updates.
19) Is the packaging discreet?
Yes. Unbranded, privacy-first packaging; packing slips use neutral descriptions.
20) Is adult signature or age verification required?
Where required by law, carriers may request adult signature/ID. Please ensure someone 21+ is available to receive the package.
Returns · Legal · Account · Rewards · Troubleshooting
21) What’s your return policy?
Unopened, unused items may be returned within 15 days (eligible items). See our Returns Policy for details and exclusions.
22) What if my product arrives damaged or defective?
Contact us within 48 hours with photos and your order number. We’ll arrange a free replacement or a refund where applicable.
23) Do you offer exchanges?
Yes for eligible items. Start by emailing support with your order number and reason; we’ll provide return instructions.
24) How long do refunds take?
After inspection, approved refunds typically post within 3–10 business days depending on your bank or card issuer.
25) Are sale or final-sale items returnable?
Final-sale/clearance items are not returnable unless defective. Check product pages for eligibility.
26) Do I need a medical card to buy?
Requirements vary by region. Some areas allow adult-use purchases; others require a medical authorization. Please follow local laws.
27) Can cannabis interact with medications or cause side effects?
Potential interactions exist. We don’t provide medical advice — consult a licensed healthcare professional before use.
28) What’s the recommended dose for beginners?
Start low (e.g., 1–2.5 mg THC) and wait to assess effects. Increase slowly as needed. Everyone responds differently.
29) How should I store products safely at home?
Keep in a cool, dry, dark place, sealed, and out of reach of children/pets. Follow label instructions.
30) How do you protect my privacy and account?
We use encrypted connections, strong authentication, and strict access controls. See our Privacy Policy for details.
Quick links
Still have questions?
Talk to a real human
Most emails answered within 24 hours.
Email: info@purecannastoredispensary.com
Phone: +1 (202) 773-5897
Mon–Fri 9:00–18:00 ET
Our promise
- Clear, honest guidance — no jargon
- Discreet & respectful support
- If something’s off, we make it right
*Policies and availability vary by product and region. Products available where permitted by law. 21+ only. No medical claims.