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Pure Canna Store Dispensary | Premium Cannabis Products & Education -
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Return Policy

Return Policy

Last Updated: January 2025

At Pure Canna Store Dispensary, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and exchange policy. Please review the following guidelines to understand how returns and exchanges work.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unopened, unused, and in its original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (order confirmation or receipt) must be provided.

Note: Due to health and safety regulations, consumable cannabis products cannot be returned once opened unless they are defective.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Perishable goods (e.g., edibles, oils) that have been opened.
  • Gift cards and promotional items.
  • Items marked as “Final Sale.”

3. How to Initiate a Return

To start the return process:

  1. Contact Us: Send an email to info@purecannastroredispensary.com or call us at (+1) 555-123-4567.
  2. Provide Details: Include your order number, the product(s) you wish to return, and the reason for the return.
  3. Await Approval: Once your return request is approved, we will provide you with a return authorization and shipping instructions.

4. Shipping Returns

  • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., defective or incorrect items).
  • Recommended Practice: Use a trackable shipping service to ensure safe delivery of your return.

5. Refunds and Processing

  • Once we receive and inspect your return, we’ll notify you via email regarding the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • If rejected, the item will be shipped back to you at your expense.

6. Exchanges

We replace items only if they are defective or damaged. If you need to exchange a product:

7. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Notify us within 48 hours of receiving your order.
  2. Provide clear photos of the damage or defect, along with the packaging.
  3. We’ll arrange a replacement or refund at no additional cost to you.

8. Questions or Concerns?

If you have any questions about our Return Policy, feel free to reach out to us:

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