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Shipping Policy – Pure Canna Store Dispensary
Shipping Information
At Pure Canna Store Dispensary, we are committed to delivering your orders quickly, securely, and reliably. Below, you’ll find all the details about our shipping methods, delivery timelines, and policies to ensure your shopping experience is seamless.
Shipping Methods and Costs
We offer flexible shipping options to suit your needs. Shipping fees depend on your chosen method and delivery location:
Standard Shipping:
- Estimated delivery time: 3-7 business days
- Cost: $4.99 (Free for orders over $60)
Expedited Shipping:
- Estimated delivery time: 1-3 business days
- Cost: $12.99
Priority Shipping:
- Estimated delivery time: 1 business day
- Cost: $19.99
International Shipping:
- Delivery times and costs vary based on location. Contact us for more information.
Processing Times
- Orders are processed within 24-48 hours after confirmation.
- Orders placed after 3:00 PM EST will be processed the next business day.
- No processing on weekends or public holidays.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your delivery directly on the carrier’s website. For any issues, contact us at info@purecannastroredispensary.com.
Delivery Times
Delivery estimates depend on your location and chosen shipping method:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
- Priority Shipping: 1 business day
Delays may occur during peak seasons or due to unforeseen circumstances (weather, logistics).
Shipping Restrictions
Age Verification:
- All deliveries require age verification (18+). A government-issued ID will be requested upon delivery.
Restricted Areas:
- We do not ship to P.O. Boxes, APO/FPO addresses, or locations with cannabis product restrictions.
If we cannot ship to your address, we will notify you and issue a full refund.
Lost or Damaged Packages
We take pride in ensuring your orders arrive in excellent condition. If your package is lost or damaged:
Lost Packages:
- Check with neighbors or household members first.
- Contact us at info@purecannastroredispensary.com if you cannot locate it.
Damaged Packages:
- Send photos of the damage within 48 hours of delivery.
- We will resolve the issue by offering a replacement or refund.
Returns and Refunds
For details on returning an item or requesting a refund, visit our Return Policy page. We offer a simple and straightforward return process to ensure your satisfaction.
International Shipping
We ship internationally to select countries. Please note that customs fees, taxes, or duties may apply and are the responsibility of the recipient. Contact us at info@purecannastroredispensary.com to confirm if we can ship to your location.
Contact Us
For further assistance, feel free to contact our friendly support team:
- Email: info@purecannastroredispensary.com
- Phone: (+1) 555-123-4567
- Hours: Monday – Sunday, 8 AM – 6 PM EST
Frequently Asked Questions (FAQs)
Q1: How long does shipping take?
- Shipping times vary depending on your chosen method. Standard Shipping takes 3-7 business days, Expedited Shipping 1-3 business days, and Priority Shipping takes 1 business day.
Q2: Can I track my order?
- Yes! Once your order is shipped, you will receive a tracking number via email.
Q3: Do you ship internationally?
- Yes, we do. Please contact us to check if we can ship to your country.
Q4: Can I change my shipping address after placing an order?
- Once an order is processed, we are unable to change the shipping address. Please double-check your address before confirming your order.
Q5: What should I do if my package is damaged?
- Contact us within 48 hours of delivery with photos of the damage, and we’ll work on resolving the issue either with a replacement or refund.
Conclusion
We hope this information helps you with your shipping and delivery process. If you have any further questions, feel free to contact us directly. At Pure Canna Store Dispensary, your satisfaction is our priority, and we are dedicated to delivering your order safely and on time.