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🌍 International Shipping Policy | Pure Canna Store Dispensary
Premium Cannabis. Delivered Worldwide.
At Pure Canna Store Dispensary, we believe that everyone deserves access to premium cannabis products — no matter where they are in the world. Our international shipping service ensures that customers from eligible countries can enjoy our products safely, legally, and efficiently.
✅ Over 30 countries served
✅ Customs concierge support
✅ Discreet, tamper-proof packaging
Please read this policy carefully before placing your order.
1. 🌐 Countries We Ship To
We currently ship to a growing list of countries, including:
🇨🇦 Canada
🇬🇧 United Kingdom
🇫🇷 France
🇩🇪 Germany
🇦🇺 Australia
🇯🇵 Japan
🇳🇱 Netherlands
🇲🇽 Mexico
… and more!
However, due to international laws and cannabis regulations, shipping availability may vary.
👉 To confirm shipping eligibility to your location, please contact our team:
📧 info@purecannastroredispensary.com
2. 🚚 Shipping Methods & Estimated Delivery Times
We offer multiple international options based on urgency and budget:
| Method | Estimated Delivery Time | Details |
|---|---|---|
| Standard International | 7–21 business days | Reliable, cost-effective, fully trackable |
| Express International | 3–7 business days | Faster delivery with priority handling, additional cost applies |
| Priority or Custom Express | Contact us for options | Urgent, high-value, or temperature-sensitive shipments |
⏱ Note: Delivery times may vary based on customs processing, weather, or local postal service delays.
3. 💰 Shipping Costs & Promotions
Shipping fees depend on:
Destination country
Shipping method
Weight and value of the order
💡 Shipping costs are calculated at checkout.
We regularly offer free or discounted international shipping promotions — stay subscribed to our newsletter for updates.
4. 🧾 Customs, Duties & Import Taxes
All Customers are responsible for all customs-related charges, including:
Import duties
Taxes (VAT, GST, etc.)
Customs handling or clearance fees
📌 We do not control or cover these costs, and are not liable for customs delays or seizures. Please check your country’s cannabis import rules before ordering.
5. 📦 Processing & Order Fulfillment
Processing Time: Orders are prepared within 2–3 business days after payment confirmation.
Order Accuracy: Please double-check your shipping details during checkout to avoid delays.
Tracking: A tracking number will be emailed to you as soon as your order ships.
6. 🌍 International Returns & Refunds Policy
Due to the sensitive nature of our products, international returns are only accepted in the following cases:
Items arrive damaged
You receive the wrong product
🕐 Deadline: Notify us within 48 hours of delivery at info@purecannastroredispensary.com
📸 Please include photos of the product and packaging for faster resolution.
⚠️ We do not accept returns for:
Personal preference
Customs refusal or non-compliance
Opened, used, or expired items
7. 📭 Lost, Delayed, or Stolen Packages
We do our best to ensure successful international deliveries.
If your package is missing or delayed:
Recheck your tracking number for updates
Contact your local customs office or postal carrier
Reach out to us — we’ll help investigate
🛑 We are not responsible for losses caused by incorrect shipping information provided by the customer.
8. 🚫 Prohibited or Restricted Items by Country
Some cannabis-derived products (CBD, THC, edibles, concentrates, etc.) may be restricted or prohibited in certain countries.
✅ It is your responsibility to ensure your order complies with your country’s laws.
📩 Not sure? Contact us before placing your order for product eligibility assistance.
9. 🤝 Need Help With International Orders?
Our multilingual support team is ready to help you with:
Product questions
Shipping eligibility
Tracking or customs issues
📧 Email: info@purecannastroredispensary.com
🕘 Support hours: 8 AM – 10 PM EST, 7 days/week
📲 SMS/WhatsApp support available on request
🌿 Order Globally with Confidence
With discreet packaging, secure tracking, and elite support — you’re always in good hands.
Pure Canna Store Dispensary: Trusted by 120,000+ international customers and counting.
🎁 New to Pure Canna?