International Shipping

International Shipping Policy

At Pure Canna Store Dispensary, we offer international shipping to ensure that our customers around the world can access high-quality cannabis products. Our goal is to make your shopping experience as smooth as possible, whether you’re ordering locally or internationally. Please read the following details carefully to ensure a successful transaction and delivery of your products.

1. Countries We Ship To

We proudly ship to most countries around the world. However, due to varying international laws and regulations regarding cannabis, we may not be able to ship to certain regions or countries. Please contact us at info@purecannastroredispensary.com to confirm if we ship to your location.

2. Shipping Methods

We offer a variety of shipping methods to suit your needs, including:

• Standard International Shipping: Typically arrives within 7–21 business days, depending on the destination.
• Express International Shipping: Faster delivery, usually within 3–7 business days, available at an additional cost.
• Priority Shipping: Special handling for urgent deliveries. Contact us directly to discuss availability and pricing.

Please note that delivery times are estimated and may vary due to customs delays, weather conditions, or other factors beyond our control.

3. Shipping Costs

Shipping costs for international orders depend on the weight of your order, the shipping method selected, and your location. You can view the estimated shipping cost during the checkout process. We also offer special promotions for free or discounted shipping on select orders or locations.

4.Customs and Import Duties

• Customer Responsibility:
  International shipments may incur customs duties, taxes, or import fees determined by your country’s customs office. These charges are collected upon delivery and are the customer’s responsibility.
• Customs Office Inquiries:
  We recommend contacting your local customs office for details on potential fees before placing your order.

Disclaimer:
Pure Canna Store Dispensary is not responsible for customs delays, fees, or issues arising from import regulations.

5. Order Processing and Handling

• Processing Time:
  Orders are processed within 2–3 business days after payment approval.
• Order Tracking:
  A tracking number will be sent to your email once your order is shipped. Use it to monitor your package’s progress in real time.
• Accuracy Matters:
  Ensure all checkout information is accurate to avoid delays or issues during shipping.

6. International Returns

Due to the nature of our products, returns for international orders are only accepted if the item is defective or damaged during transit.

• Reporting Issues:
  If your item is damaged or incorrect, contact us within 48 hours of receipt at info@purecannastroredispensary.com for support.
• Exclusions:
  Returns for reasons other than defects or shipping damage are not accepted.

7. Lost or Delayed Packages

If your international order is lost or delayed:

1. Contact us immediately at info@purecannastroredispensary.com.
2. We will assist with tracking and resolving the issue with the courier service.
3. Note: We are not responsible for losses due to incorrect shipping information provided by the customer.

8. Prohibited and Restricted Items

Certain products may be prohibited from international shipping due to local laws or customs restrictions.

• Check Before You Order:
  Review product details carefully to ensure compliance with your country’s import regulations.
• Need Help?
  If you’re unsure about specific items, contact us before placing your order.

9. Contact Us

If you have any questions, concerns, or need further assistance, feel free to contact us:

• Email: info@purecannastroredispensary.com
• Phone: (+1) 555-123-4567
• Hours: Monday to Sunday, 8:00 AM – 6:00 PM EST